Coronavirus Response – Updated 3/23/2020
As we continue to cope with the daily changes surrounding the uncertainty of coronavirus COVID-19, we wanted to take a moment to assure our customers that our team is still here and is prepared to continue providing the exemplary service that you are accustomed to receiving from our company.
The safety and health of our team members and customers has always been of primary importance to us, and certainly never more than today. We truly value the relationships we have with our customers, many of whom have grown along with us for many, many years.
We know you count on us to be there for you and you have our commitment that we will continue to do so.
To protect you during this time, we’ve taken additional steps to ensure our staff is following the CDC’s recommended steps to help prevent the spread of this virus. Likewise, we’ve taken additional steps to safeguard our own offices with more enhanced cleaning measures and health-conscious practices.
Thanks to our robust technology infrastructure we’re able to transition the majority of our office team to remote work without impacting our service levels or your ability to reach us.
Team members with roles that require presence in the office or in the field have been instructed to check their temperature regularly and stay home if they or any of their family members experience any symptoms of illness.
All new equipment is sanitized prior to delivery and our delivery trucks are cleaned between deliveries.
We’re continuing to monitor the recommendations of local, state and federal government regarding business operating practices and will continue to do so throughout this process.
Thank you for the continued trust you have placed in us. We look forward to continuing to serve you!
Update – 3/23/2020
Governor Larry Hogan today announced that all non-essential businesses within the state of Maryland must close effective 5:00PM today, March 23, 2020. This is the latest step local government is implementing to help prevent the spread of coronavirus COVID-19.
DCA falls within the Information Technology Sector of businesses and would therefore be classified as an essential business per the Interpretive Guidance from the Office of Legal Counsel for MD Governor Larry Hogan (link – pdf). The products and services we provide support the efficient operation of today’s information-based society and are integral to the operations and services provided by other critical infrastructure sectors – medical practices and related facilities, energy and utility businesses, banking and financial institutions, local fire and law enforcement departments, in addition to the local, state and federal government entities we serve.
During this time, we will be activating temporary remote work capabilities for some positions, and continuing measures to protect the health and safety of our team members while still providing critical services to our customers in need.
We will continue to monitor this situation closely and will provide updates as necessary.